Terms of Service

Socilevel is a software-as-a-service workspace for planning, creating, approving, scheduling and managing marketing content across brands. Some features are in development and are marked "Coming soon" or "Setup required"; they are not available until shown as available.

• You must provide accurate information and keep your login credentials secure.
• You are responsible for activity under your account and for the roles you give workspace members.
• You must be at least 16 years old and able to form a binding contract.

You may connect services such as social networks, stores, storage and creative tools. Your use of those services is governed by their own terms. You authorize Socilevel to access them only to perform actions you request or approve. We are not responsible for third-party services, their availability, or changes to their APIs. You can disconnect them at any time.

• AI output can be inaccurate, incomplete, similar to others' content, or unsuitable. Review all output before you use or publish it.
• You are responsible for content you approve, schedule or publish, including claims, disclosures and compliance with platform rules and advertising laws.
• Socilevel does not guarantee any marketing result, reach or performance.

You keep ownership of content you upload or create ("Your Content"). You grant Socilevel a limited licence to host, process, transmit and display Your Content only to operate and provide the Service to you. You confirm you have the rights needed for Your Content, including logos, images, music and likenesses.

You must not use the Service to:

• break the law or infringe others' rights;
• publish spam, deceptive, hateful, harassing, sexually exploitative or violent content;
• impersonate others or create misleading synthetic media without proper disclosure;
• violate the terms of connected platforms;
• attempt to access other workspaces' data, probe or disrupt the Service, or reverse engineer it except as permitted by law.

Socilevel plans Starter, Pro, Business and Autopilot tiers. Paid billing is not yet active. Pricing, billing terms, renewals, taxes and refunds will be shown before you purchase, and you will need to accept them. We will not charge you without your explicit consent.

Our draft Billing, Credits & Refund Policy and Cancellation Policy describe how we plan to handle credits, failed creations and cancellations. They are drafts and do not apply until paid plans launch.

We aim to keep the Service available but do not guarantee uninterrupted operation. We may change, add or remove features. We will give reasonable notice of material changes that adversely affect paid plans.

You may stop using the Service and request account deletion at any time (see Data Deletion). We may suspend or terminate access for violation of these terms, risk to others, or legal requirements. After termination, your data is handled as described in our Privacy Policy.

The Service, including its software, design and branding, belongs to Socilevel and its licensors. These terms do not grant you rights to them other than the right to use the Service. Feedback you share may be used to improve the Service without obligation.

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind. To the extent permitted by law, Socilevel is not liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue, data or goodwill. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. We will update the "Last updated" date and give notice of material changes. Continued use after changes take effect means you accept them.

Questions about these terms: support@socilevel.com.