Data Deletion

• Media: open Media Library, choose a file and select Delete. The file is removed from storage.
• Drafts and content: open the item and archive it, or email us to have it permanently deleted.
• Creative Memory: open Creative Memory and choose Delete on any memory. It is removed immediately and no longer used.
• Brands: workspace owners and admins can ask us to delete a brand by email. Deleting a brand removes its kit, content, media and connections.

In Socilevel, go to Connections, open the provider and choose Disconnect. We delete the stored tokens for that connection. Because integrations are rolling out over time, if a provider has no Disconnect option yet, email us and we will remove it.

• Google: visit myaccount.google.com/permissions, select Socilevel and choose "Remove access".
• Meta (Facebook, Instagram, Threads): Facebook Settings → Apps and Websites → remove Socilevel.
• Other providers: use that provider's connected-apps or app-permissions settings.

Revoking at the provider stops future access. To also delete data we already received, request deletion below.

See Account Deletion, or email support@socilevel.com from the email address on your account, with the subject "Account deletion request". We may ask you to confirm the request to protect your account.

• We confirm receipt and complete deletion within 30 days.
• We delete your profile, the workspaces you solely own (with their brands, content, media and connections), and stored provider tokens.
• Limited records may be kept where required for legal, security or billing purposes, as described in our Privacy Policy.
• Workspaces shared with other owners stay active for them; your membership is removed.

Contact support@socilevel.com or see Support.