Account Deletion
Last updated: October 6, 2026
You can ask us to delete your Socilevel account at any time. Every request is reviewed by our team, so deletion is not instant.
Submit a request
Prefer email? Write to support@socilevel.com from your account's email address.
What happens next
- We confirm the request comes from the account owner. We may email you to confirm.
- We aim to complete deletion within 30 days and tell you when it's done.
- We delete your profile, workspaces you solely own (with their brands, content and media), and stored connection tokens.
- Workspaces you share with other owners stay active for them; your membership is removed.
What we may keep
Limited records may be kept where required by law or needed for security, fraud prevention, billing or resolving disputes — for example audit and billing records. These are kept only as long as needed.
Data held by other services
Content you created with or shared to other services (such as Canva, HeyGen, Runway or Higgsfield, or your social accounts) is held by them under their own policies. We stop our access and delete our copy, but we can't delete data held by those services — please use their own deletion tools. See Data Deletion for how to revoke access.